Refund & Returns Policy

Refund & Returns Policy

At My Liven, customer satisfaction is important to us. We strive to provide high-quality products and excellent service.

Please read our Refund & Returns Policy carefully before making a purchase.

Returns

We accept returns on eligible items within 14 days of delivery.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.
  • The item must be returned in its original packaging with all tags and accessories included.
  • Proof of purchase or order confirmation must be provided.
For hygiene and safety reasons, certain products cannot be returned unless they arrive damaged or faulty. These include:
  • Opened perfumes and fragrances
  • Personal care products
  • Earrings and other hygiene-sensitive items
  • Customised or personalised products

Damaged, Faulty or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please email us at info@myliven.net with:

  • Your order number
  • A description of the issue
  • Clear photographs showing the problem
Once reviewed, we will arrange a replacement, exchange, or refund where appropriate.

Refunds

After we receive and inspect your returned item, we will notify you regarding the status of your refund.

Approved refunds will be processed to the original payment method within 5–10 business days.

Please note:

  • Original shipping charges are non-refundable unless the return is due to our error.
  • Refund processing times may vary depending on your payment provider or bank.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you require an exchange, please contact us at info@myliven.net before returning your item.

Non-Returnable Items

The following items are not eligible for return or refund unless faulty:

  • Opened perfumes and fragrances
  • Gift cards
  • Clearance or sale items
  • Personalised products
  • Digital products or downloadable content
  • Items showing signs of use

Cancellation Policy

Orders may be cancelled before dispatch.

Once an order has been shipped, it cannot be cancelled and must follow our returns procedure.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item is faulty.
  • The item was damaged during delivery.
  • An incorrect item was supplied.
We recommend using a tracked shipping service as we cannot guarantee receipt of returned items without tracking.

Shipping Information

My Liven currently ships to addresses within the United Kingdom only.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

MY LIVEN LIMITED

178C Commercial Road
London, England, E1 2JY
United Kingdom

Phone: +44 07473090227
Email: info@myliven.net
Website: https://myliven.net/

Consumer Rights

This policy does not affect your statutory rights under the Consumer Rights Act 2015 and other applicable UK consumer protection laws.