Shipping policy

Shipping Information

Thank you for shopping with My Liven.

We are committed to delivering your orders quickly, securely, and efficiently throughout the United Kingdom.

Shipping Locations

Currently, My Liven ships exclusively to addresses within the United Kingdom.

At this time, we do not offer international shipping.

Order Processing

All orders are processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

During peak seasons, promotional events, or holidays, processing times may be slightly longer.

Delivery Times

Estimated delivery times are as follows:

Standard UK Delivery

  • 2–5 Business Days

Express UK Delivery (where available)

  • 1–2 Business Days

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, or other circumstances beyond our control.

Shipping Charges

Shipping costs are calculated at checkout based on the delivery method selected and the destination address.

Any applicable shipping fees will be clearly displayed before payment is completed.

From time to time, My Liven may offer free shipping promotions on selected orders.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information (where available).

Customers can use the provided tracking number to monitor their shipment through the courier's website.

Delivery Delays

While we strive to meet all estimated delivery times, My Liven cannot guarantee delivery dates.

We are not responsible for delays caused by:

  • Courier service disruptions

  • Severe weather conditions

  • Public holidays

  • Incorrect shipping information provided by the customer

  • Events beyond our reasonable control

Incorrect Address Information

Customers are responsible for providing accurate shipping information at the time of purchase.

If an incorrect address is supplied and the order has already been dispatched, My Liven cannot be held responsible for delivery issues, delays, or additional courier charges.

Lost or Missing Parcels

If your order has not arrived within the expected delivery timeframe, please contact us at info@myliven.net.

We will work with the courier to investigate the shipment and provide an appropriate resolution where possible.

Damaged Deliveries

If your order arrives damaged, please notify us within 48 hours of receiving the package.

To help us resolve the issue quickly, please include:

  • Your order number

  • Photographs of the damaged packaging

  • Photographs of the damaged item(s)

Our team will review the claim and arrange a replacement, exchange, or refund where appropriate.

Signature Requirements

Certain orders may require a signature upon delivery for security purposes.

If no one is available to receive the parcel, the courier may leave a collection card or attempt re-delivery.

Customs & Import Duties

As My Liven currently ships only within the United Kingdom, no customs duties or import charges apply to domestic UK orders.

Contact Information

If you have any questions regarding shipping or delivery, please contact us:

MY LIVEN LIMITED

178C Commercial Road
London, England, E1 2JY
United Kingdom

Phone: +44 07473090227
Email: info@myliven.net
Website: https://myliven.net/

Policy Updates

My Liven reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be published on this page and become effective immediately upon posting.